Latest issue of 'KindSpring Weekly' newsletter is themed Spotlight On Kindness: Kindness Is A Skill. As David Brooks states in his article linked below, most disagreements are not about the subject purportedly at hand. They are over issues that make people feel their sense of self is disrespected and under threat. Skillfully discovering why someone feels disrespected goes a long way towards mutual understanding, as Patton Oswalt also found after responding to a disgruntled tweet. - Ameeta