4 Ways To Provide Meaningful Healthcare

Nov 05, 2018, 4 comments, 12 smiles Recently, I was asked to share insights about Patient Experience (PX) in hospital or hospice environments. What I’m sharing is a reflection of my work in very conventional American healthcare settings, where service-minded philosophies are often known, and under-prioritized for a variety of reasons. I don’t imagine my comments will surprise anyone. So we’re on the same page, PX explores how an organization’s culture and people influence patient perception about service, quality and care. I’m fascinated by the symbiosis generated between individuals, groups and environments. You’ll find my comments apply to both patient:clinician relationships and rapport between coworkers. (I’d love to talk about healing environments another time.) With that said, here are some practical tactics that seem to generate meaningful results: 1. Set clear, accurate expectations. Primary outcomes: reduced anxiety; improved rapport; patient/caregiver empowerment. From prognostication to unexpected delays, people benefit tremendously from knowing what to expect. In hospice, it’s vital to use ... Read Full Story